A passion for perfection
While Living Explorations may be fairly new, we are not new to the hospitality industry. Our approach and philosophy is simple. We use our personal experience and expertise to work for our clients. We never propose that we know everything, however what we offer has been tried and tested. We can give an authentic and honest opinion. We want to meet and exceed expectations; create those WOW moments out-of-the-blue; and realise that word-of-mouth is the best form of marketing.
Many query how we source our experiences. Today’s travellers are more discerning, look for authenticity, follow trends, social media and colleagues’ recommendations. To a point, we are no different and spend worthwhile time and finances on site inspections.
Nevertheless, we steer clear of press releases and sponsored articles and without limitation, try everything! You can’t expect, what you don’t inspect!
We set and demand standards, pay attention to details and are committed to our clients. Being of Asian heritage, that cute idea of packet noodles as an in-room amenity was unique and welcoming. Yet, it becomes worthless when there is no access to boiling water. Do you really want to call the front desk asking for chopsticks and an electric jug when you’re jetlagged at 2am? Or the time I was stuck in the shower when I swung the door the wrong way. We will not be recommending that room.
In our books it’s not good enough to read about the trendiest new restaurant or contemporary hotel. Protocol states that our staff must lay their heads on pillows, and put to the test each facet we will promote. Authenticity and more meaningful engagement often with traditional craftmanship is becoming more relevant, yet clients need to understand what this entails.
We often advise our local partners how to go that extra mile in terms of comfort and expectations. We’re in this together. We all want to promote this region, from the most beautiful beaches in the world, to world-rated greens; the natural diversity of the landscape, its gastronomy and wines, culture and traditions. Authenticity and luxury may not necessarily go hand-in-hand, however we are striving to close those gaps with some fine-tuning.
Our clients demand a seamless experience and flexibility to change their schedule on a whim. In the back of my mind, I am pushed to think, “WWAW?” (What would Alan Want?”). Our services include meeting clients planeside on arrival, escorting them through customs to their chauffeured car curbside. We do our utmost to reserve the requested table in a Michelin-starred restaurant, at the least pushing our guests to the head of the waiting list. Private tours allow flexibility as interests and attention spans differ. Affluent consumers value their privacy, and demand personalised experiences. We are with our client each step of their itinerary – silently reconfirming, updating our guides on preferences.